Spare a thought for Daniel (Team Leader Western Sydney)... Many of his current clients live on the Northern Beaches. He drives down every day from Hazelbrook, in the Blue Mountains.

So, we have opened an office in Penrith to connect with more local customers.

It is at 95B Station Street, Penrith. Phone 1300 MY GOAL, to meet us there.

We have a growing team of experienced Behaviour Support Specialists who live all over Sydney. Until recently we only had Ability Consultants listed as a Northern Sydney service on the NDIS website. My fault, sorry, Daniel and team.

Please make a referral today, if you need Specialist Behaviour Support, especially if you are in the Western Sydney or Blue Mountains area.

Doing new things is good, but we didn’t know what the hell we were doing when we started all this.

We were overwhelmed with the complexities of the NDIS. We had to adapt our practice to the new technical environment. We are people-people, not techies.

We realised most people feel the same way. Being behaviour technicians, at least we had the advantage that we love data.

So, we built our own software. And it worked.

We now run our whole organisation on it. It talks to the NDIS, so we can focus on serving people. It’s allowed us to grow.

(We have used a great app builder called Appsheet to create our administration tools on the fly. We highly recommend it.)

But, the software is grounded for maintenance today. It's Mothers Day and we're busy debugging the software, instead of playing with family.

Our aircraft will fly better when we wash the bugs off the windshield. We’re chatting with some developers who'll help with this ongoing job. Just need to let it go.

Too many NDIS Participants are living a crappy life. Their support needs are not understood. Some of these people have had to wait for months for a Behaviour Support service.

We believe it is urgent we attract and nurture more brilliant behaviour support clinicians into the NDIS.

Our vision is life-changing NDIS Behaviour Support services that are easy to access. We've built a reputation for delivering outcomes in an urgent way.

As new referrals stream in, we need to grow our team, so our waiting list standard (3.5 weeks) can be maintained. We think this is vital.

We focus on the growth and wellbeing of our team. This attracts great clinicians and maintains the high quality of our service.

Today, we've advertised three positions on our Careers page.

You might have seen we have an office in Mosman, and wonder if we serve your part of Sydney. We have Behaviour Support Specialists spread all over Sydney. Probably in your local area.

Four of our staff, Claire, Monique, Felicity and Lily, live in the Northwest: so, our first new office is at Level 5 Nexus Norwest, 4 Columbia Court, Baulkham Hills, 2153.

We hope this leads to more local referrals and less travel time for Claire, Monique, Felicity and Lily.

If you live in the Hills, please give us a ring (1300 MY GOAL), and organise a catch up at our new office.

Looking forward to our team meeting 1 May, at the new office with all of the team.

By the way, we still have our Mosman Office, and we plan to open more offices, to cover other local parts of Sydney, in the near future, so stay tuned.

A great new resource came out this week for people with Restrictive Practices.

When the NDIS safeguarding laws arrived in July 2018 there was a lot of reading to be done.

Finally... here are your Cliff Notes on Restrictive Practices in NSW. Thanks, FACS!

Watch this video and in 4.5 minutes, you'll know what a Restrictive Practice is, and what you need to do.

Sneak preview: you'll need a registered behaviour support clinician to write an Interim Behaviour Support Plan, and you'll need to do this within a month if there is a Restrictive Practice.

If you are in the greater Sydney area, please make an online referral today and we will see you in less than a month.