What is it like to be an Ability Consultant?

Well, I can tell you that no day is ever the same.

Here’s what some of our staff have to say ...

I continue to marvel at the resilience of the people we support.

Over the past 40 years working in the disability sector, I have watched, particularly in group homes:

• A constant coming and going of support staff
• Support programs that are taken away, then reinstated, only to be taken away again
• Communication supports, such as chat books removed or symbols not replaced, because ‘the client always destroys them’
• Boards posted on the wall of the group home, such as a ‘who’s on shift’, taken down as it is not considered appropriate in a home.
• Attitudes from some staff that any display of challenging behaviour should have a consequence
• Loss of contact with family and friends
• People not recognised as sexual beings
• Illness or death of a co-resident and a dismissal of the persons need (or ability) to grieve

WOW… I wonder how I would cope? How would you cope?

Starting out as a Behaviour Clinician in 1987, I have seen a wide variety of Behaviour Support Plans. Way back then the training was called the "Program Officers Course." The course was only open to nurses with Mental Retardation, Psychiatric, or Geriatric registration by the NSW Health Commission. It required attending 12 weeks of training, living-in at Stockton Hospital and staying in the Nurses Home, Monday to Friday. 

Since this time, I have seen a wide variety of Behaviour Support Plans. Here is a list of 6 things I believe make a Behaviour Support Plan great.

As the saying goes…”it’s not rocket science”

Being able to communicate, socialise, participate in meaningful activities and enjoy physical activity are essential for a good and satisfying life.

I have worked in the disability sector for a very long time, mostly in Government. Whilst I recognise that much of what went before the NDIS was certainly not perfect and that a lot of people seemed to get a rolls royce service, I do believe that there was an ability to try and get it right for clients and that clinicians advice was respected, particularly when it came to clients with challenging behaviour. It wasn’t always easy to get support or funding, however there was a better understanding of the reasoning and the experience of the cost long term if resources were not funded adequately from the start. There was also an ability to provide uninterrupted service.

Over the past 2 years working in an NDIS environment managing a team of clinicians, therapists and case managers the pain points seem to be many.

What does it take to be an Ability Consultant?

We are clinicians focussed on serving people with disability. 

We have all worked for several years in the field, and are on a journey of professional growth. We are question-askers, learners, communicators, evidence-seekers, and we openly share our ideas and skills.

We are human, and we live to build human connection into everything we do.

We are psychologists, behaviour analysts, and allied health professionals with strong ethics and person-centred values.

We are all from different backgrounds, and we love this diversity. 

We all believe Behaviour Support can be done differently, and more effectively in an atmosphere of openness and continuous improvement. We seek feedback and celebrate the opportunity to learn.

We have a supportive culture. We are people who focus on supporting others on the team.

Many of us have young families. We thrive in a role where we have complete flexibility of time and location. We can work at a time and a place that balances with our life and where there is no pressure to work more or less than we need to.

We are a team of leaders. Clinicians with the maturity and skill to work as independent specialists, focussed on client outcomes. We love having this level of autonomy, and value the daily challenge.

We commit to clinical and operational supervision and keep an individual learning plan in place. We work in an organisation that funds our conference attendance, research activities, courses, and individual learning opportunities.

We value our streamlined administration systems and our wonderful admin team, who enable us to focus on providing therapy rather than doing hours of NDIS paperwork.

If this sounds like you, check out our Careers page. We put a new ad on seek yesterday.

I am struggling.

We are Gold Sponsor of the Australian Association for Behaviour Analysts (AABA) conference at the end of this month. We need to provide an A4 advertisement for the back page of the booklet.

There is so much I want to say. but how to organise it all in my head? Hope writing this blog post helps...

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First question: "Why?" Why does Ability Consultants exist?

• NDIS participants shouldn't have to wait for months for effective therapy and support.
• People affected by disability shouldn't be punished or restricted
• The most empowering and enabling evidence-based behaviour therapy should be freely accessible
• Behaviour therapists should be free to focus on clinical services, not doing hours of admin

Second Question: "How?" How do we make a meaningful difference?

• We make it easy for behaviour therapists to work in a compliant and client-focussed way under the NDIS
• We make it easy for NDIS participants in need of Behaviour Support to engage quality services
• We support learning and growth within the Behaviour Support workforce, internal to our organisation and more broadly
• We honour and build awareness of ABA as a foundation for person-centred and empowering Behaviour Support

Third Question: "What?" What services do we provide?

• For NDIS Participants of all ages, we provide Positive Behaviour Support, and Psychological assessment and therapy services
• For Behaviour clinicians seeking to work in the NDIS, we provide a complete admin solution that frees them to focus on clinical work

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I want to waffle-on and provide more details, but I think that sums up the Whys, the Hows and the Whats.

I will circulate it now to the team for feedback.

Spare a thought for Daniel (Team Leader Western Sydney)... Many of his current clients live on the Northern Beaches. He drives down every day from Hazelbrook, in the Blue Mountains.

So, we have opened an office in Penrith to connect with more local customers.

It is at 95B Station Street, Penrith. Phone 1300 MY GOAL, to meet us there.

We have a growing team of experienced Behaviour Support Specialists who live all over Sydney. Until recently we only had Ability Consultants listed as a Northern Sydney service on the NDIS website. My fault, sorry, Daniel and team.

Please make a referral today, if you need Specialist Behaviour Support, especially if you are in the Western Sydney or Blue Mountains area.

Doing new things is good, but we didn’t know what the hell we were doing when we started all this.

We were overwhelmed with the complexities of the NDIS. We had to adapt our practice to the new technical environment. We are people-people, not techies.

We realised most people feel the same way. Being behaviour technicians, at least we had the advantage that we love data.

So, we built our own software. And it worked.

We now run our whole organisation on it. It talks to the NDIS, so we can focus on serving people. It’s allowed us to grow.

(We have used a great app builder called Appsheet to create our administration tools on the fly. We highly recommend it.)

But, the software is grounded for maintenance today. It's Mothers Day and we're busy debugging the software, instead of playing with family.

Our aircraft will fly better when we wash the bugs off the windshield. We’re chatting with some developers who'll help with this ongoing job. Just need to let it go.

Too many NDIS Participants are living a crappy life. Their support needs are not understood. Some of these people have had to wait for months for a Behaviour Support service.

We believe it is urgent we attract and nurture more brilliant behaviour support clinicians into the NDIS.

Our vision is life-changing NDIS Behaviour Support services that are easy to access. We've built a reputation for delivering outcomes in an urgent way.

As new referrals stream in, we need to grow our team, so our current waiting list standard (3.5 weeks) can be maintained. We think this is vital.

We focus on the growth and wellbeing of our team. This attracts great clinicians and maintains the high quality of our service.

Today, we've advertised three positions on our Careers page.

You might have seen we have an office in Mosman, and wonder if we serve your part of Sydney. We have Behaviour Support Specialists spread all over Sydney. Probably in your local area.

Four of our staff, Claire, Monique, Felicity and Lily, live in the Northwest: so, our first new office is at Level 5 Nexus Norwest, 4 Columbia Court, Baulkham Hills, 2153.

We hope this leads to more local referrals and less travel time for Claire, Monique, Felicity and Lily.

If you live in the Hills, please give us a ring (1300 MY GOAL), and organise a catch up at our new office.

Looking forward to our team meeting 1 May, at the new office with all of the team.

By the way, we still have our Mosman Office, and we plan to open more offices, to cover other local parts of Sydney, in the near future, so stay tuned.